Home > Contact Us Contact us Before contacting our Support Team please review the following FAQ's to see if your question is listed. If it is not then please use the contact form at the bottom of this page. For Members How long does it take for my donation to be confirmed? My donation still does not appear after 30 days How do I change my personal details? Security Software users (Norton Internet Security, McAfee Security, etc) Do I need to alter my browser settings? I cannot see the links to Amazon & some other retailers How do I check my balance? Why does my donation show as rejected? I have a dispute about my goods/order How does it work with returns? Can I support two organisations? How do I know my organisation has been paid? How does the Free Funds section work? How does it work if I already have an account with a retailer? Why do I need to register to use easyfundraising? My favourite charity/ good cause is not listed The retailer I want to purchase from is not listed How does the retailer know who to pay? Do purchases from Amazon Marketplace qualify for donations? For Organisations Do we have to be a charity to use easyfundraising? How do we register? When are we paid? How are we paid? Is there a minimum threshold for payment? Do all our supporters need to register? How do I login to the Administration Area? What does status Red, Yellow & Green mean in my sales report? I have not received my last quarter's payment Can I raise funds for two (or more) organisations? How does the Referral Programme work? More FAQs and answers for organisations easysearch What is easysearch? How much does it cost to use? How does it work? How much can I raise? Can companies use this service? How do we know how much we are raising? What if I don't already have an easyfundraising account? How do we add our logo on our easysearch page? For Members How long does it take for my donation to be confirmed? Most retailers confirm your donation the same day as your transaction. Others can take a little longer, for example, Amazon normally confirm donations within 4-5 days, some catalogue companies approx 10 days. Please note some retailers take up to 30 days to respond. My donation still does not appear after 30 days If 30 days has passed and your donation has still not appeared in your easyfundraising account, please provide us with further information by completing an Untracked Order form. We will then contact the retailer to investigate the missing donation. As this process can often be very lengthy, we will credit the donation to your account ourselves whilst the investigation is carried out. How do I change my personal details? Login using your username / password, then select 'My Details' from the Login Box. Security software users (Norton Internet Security, McAfee Security, etc) Security software uses advert blocking systems and other technologies that can interfere with order tracking. Use our Settings Checker to ensure your security software doesn't prevent your orders from tracking successfully. Do I need to alter my browser settings? Sometimes the browser settings on your computer can prevent our system from successfully tracking your donations or cause problems when logging into or using the easyfundraising site. To ensure your browser settings will allow order tracking, we recommend you take a moment to run our Settings Checker which will identify any potential tracking issues and help you resolve them quickly and easily. I cannot see the links to Amazon & some other retailers If you cannot see the links to Amazon or other retailers, your security software may be interfering with your browser display and blocking images. Security software such as Norton Internet Security or McAfee Security can also interfere with successful order tracking. To ensure that retailer images are not blocked and your orders are tracked correctly, please use our Settings Checker which will highlight any potential issues regarding your security software and help you to resolve them quickly and easily. How do I check my balance? After you login click on the amount displayed in red in the Login Box, or alternatively click on 'My Account' in the top menu. Why does my donation show as 'reversed'? This information is provided directly from the retailer and indicates that your order has been cancelled or rejected. If this is incorrect please contact us. I have a dispute about my goods/order As you have purchased directly from the retailer you will need to contact them directly. However, we would like to know if you have had a completely unsatisfactory service, as if any retailer continually provides provide a poor service we will review their participation in the programme. How does it work with returns? Again as you have purchased from the retailer you will need to contact them directly. Your donation will show as 'reversed' in your sales reports. Can I support two organisations? Yes, but our system will not allow you to register twice with the same email address. You will therefore need to register your second organisation using a different email address. If your Internet provider does not give you more than one email address, there are plenty of online companies who offer free email accounts such Hotmail or Google Mail. How do I know my organisation has been paid? This information is not displayed anywhere, but if you would like to check we can provide you with the contact details of your account administrator. How does the Free Funds section work? It's simple. We've found several retailers who will pay donations just for trialing their service. If you then cancel your subscription before a charged period commences, your donation will still stand. There are also several other retailers who will pay donations if you switch an existing service to them, such as credit cards or phone & broadband services. This again means you pay nothing extra for your donation to apply, and it's also very likely your new provider can reduce your costs and save you money. How does it work if I already have an account with a retailer? If you already have an account with a retailer, for example, you are already registered with eBay or you have an existing business account with Staples, we are informed that as long as you use the links on our site to access the retailers site, your donation will still be paid. We do however suggest that if it's possible you make a small purchase with them first just to make sure it works. Why do I need to register to use easyfundraising? We have thousands of members making hundreds of thousands of orders every year, so we need to know who supports which cause. My favourite charity / good cause is not listed Either send them details of our site and ask them to register, or contact us and we'll add them to the site. It's completely FREE for any charity, good cause or group to use our fundraising service, regardless of how small or large they are. The retailer I want to purchase from is not listed Please contact us with the name of the retailer you would like to see listed and we'll try and sign them up to the programme! Please note we have already contacted Argos, Next and Lakeland who are currently considering our request. How does the retailer know who to pay? Every member who registers is automatically allocated a 'UID' - Unique ID Number. Your UID is then simply included in the link when you visit a retailer's website (i.e. www.amazon.co.uk becomes www.amazon.co.uk/easyfundraisingUID-1234567). This tells Amazon you are an easyfundraising member and that your transactions are to be rewarded. Do purchases from Amazon Marketplace qualify for donations? At present Amazon Marketpace donations do not qualify for donations. For Organisations Do we have to be a charity to use easyfundraising? No. Any charity, organisation, association, trust, sports club or team, school or pre-school, religious group, community group including Scouts/Guides/ATC/Boys Brigade/etc, theatre, arts, dance or musical group, Rotary/Rotaract/Lions club can use our service, no matter how small or large. You can also use our service if you are an individual raising funds for a sponsored event, or if you are a school or group raising funds for an expedition. ANY group or individual wishing to raise funds can use our FREE service. How do we register? To register online please click here. Registration is completely FREE. When are we paid? Donations are calculated ever quarter. Payment is then made approx 30 days after each quarter finishes (to allow for any 'returns'). For more information please click here and refer to the section 'When and how are we paid?'. How are we paid? Payment is currently made by cheque. We are shortly introducing BACS payment so if you prefer funds can be paid directly into your account. Is there a minimum threshold for payment? To cover administration costs a minimum amount of £15.00 needs to be raised by the end of the quarter. If this level has not been reached the amount raised will simply carry-over to the next quarter. Note that the FREE Funds section can be used to reach the minimum threshold target. Do all our supporters need to register? Everyone who uses easyfundraising needs to set-up an individual account. This is so we can separate their donations from all other members and pay you correctly. Registration is completely FREE. How do I login to the Administration Area? Login using your username / password, then click 'Administration Area' from the Login Box. You will then be presented with a menu enabling you to keep track of donations and manage your account. You will find sales and activity reports that are updated several times daily, plus access to numerous graphics, banners, A4 flyers, sample copy for newsletter & websites, etc to enable you to promote easyfundraising to your supporters. What does status Red, Yellow & Green mean in my sales report? Red = reversed (order rejected) Yellow = pending Green = confirmed I have not received my last quarter's payment Payment should reach you within 45 days after the close of each quarter. If payment has still not reached you within this time please contact us. Can I raise funds for two (or more) organisations? Yes. You can raise funds for an infinite number of causes. If you have already registered your first cause and wish to add a second, please contact us and we'll explain how to go about this. How does the Referral Programme work? You can earn extra funds for your cause with very little effort simply by recommending us to other charities, groups and good causes. When you sign-up we'll allocate you with your own unique 'referral link'. Then whenever your link is used by another group to register, we'll reward you with a lifetime 'revenue share' of 20% of whatever they raise, for as long as they continue to use us (the extra 20% payment is made by us and does not affect the amount raised by the referred group). The number of referrals you can make is unlimited and we'll give you access to online reports (updated several times a day) so you can keep track of how much extra money you are raising. More FAQs and answers for organisations More FAQs and answers for organisations can be found here. easysearch What is easysearch? easysearch is a free charity search engine that enables you to raise funds for the good cause of your choice whenever you search the Web. Cleverly combining the results of several search providers - Yahoo!, MSN Windows Live Search, Ask.com and many more - easysearch tracks down and displays only the most relevant and accurate results for your search, while helping you raise valuable funds for your good cause at the same time. How much does it cost to use? Nothing - easysearch is completely free. How does it work? More of us now spend increasingly more time online. Consequently, online advertising is growing at an astonishing rate and is now just about half the size of the TV ad market. In 2006 a total of £2.016bn was spent on online advertising in the UK alone.  Yahoo! have agreed to pay us some of the huge online advertising revenues now being generated, and we then split whatever is raised equally with your cause 50/50. Simply put, this means you can now raise funds for your cause just from your normal web surfing! How much can I raise? It depends on how much you use the web, but by making just 10 searches per day with easysearch instead of Google or any other search engine, you should generate around £20 a year for your cause. Can businesses use this service? Absolutely, in fact this is probably one of the easiest ways to get lots of people using easysearch to generate funds for your cause.  Any company, regardless of size, can use easysearch for their online searching.  This can be a very lucrative way to raise funds for your cause. How do we know how much we are raising? If you are the administrator of your easyfundraising account then every Monday, we'll email you to let you know the collective amount that's been raised for your cause from everyone's searching.  Then providing more that £15.00 has been raised, this will be paid together with your group's quarterly easyfundraising payment.  In the next few weeks we'll introduce a 'ticker' on your cause's easysearch page so everyone can see in 'real-time' exactly how much is being raised. What if I don't already have an easyfundraising account? Just visit our sign-up page. It's completely free to register - click here How do we add our logo on our easysearch page? Please email admin@easyfundraising.org.uk and attach either a GIF or JPEG version of your image and we will update your easysearch page. 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